# Release History

***

### V1.3

#### Created: 2026-02-11

* Added a new inbound stream for ticket\_metrics
* Auto-prefix external IDs for V2 custom object lookup fields

***

### V1.2

#### Created: 2025-11-26

* External IDs are now automatically prefixed for V2 custom object lookup fields

***

### V1.1

#### Created: 2025-11-12

* Improved custom objects support, including more flexible external id selection
* Fixed an issue where errors may not be parsed correctly, resulting in another error

***

### V1.0

#### Created: 2025-11-07

* GA release

***

### PUBLIC\_PREVIEW\.29

#### Created: 2025-11-06

* Implemented V2 Custom Objects API support while maintaining backward compatibility with Legacy Custom Objects API.
* Fixed an issue with error handling code

***

### PUBLIC\_PREVIEW\.28

#### Created: 2025-09-22

* HTTP retries will now be performed after 502 status errors

***

### PUBLIC\_PREVIEW\.27

#### Created: 2025-09-18

* Removed the bucketing behaviour, because in practise the increased parallelism did not result in an overall improvement in record throughput
* Added support for inbound stream checkpointing

***

### PUBLIC\_PREVIEW\.26

#### Created: 2025-05-21

* Updated plugin runtime to include improvements to outbound sync result handling

***

### PUBLIC\_PREVIEW\.25

#### Created: 2025-04-11

* Migrated to the latest plugin runtime to improve the performance of outbound syncs

***

### PUBLIC\_PREVIEW\.24

#### Created: 2025-01-17

* Added organization\_fields to the organization stream schema

***

### PUBLIC\_PREVIEW\.23

#### Created: 2025-01-10

* Added Organizations as an outbound sync target
* Added Organization Fields as an inbound stream

***

### PUBLIC\_PREVIEW\.22

#### Created: 2024-12-19

* Fixed an outbound sync issue introduced in the previous release

***

### PUBLIC\_PREVIEW\.21

#### Created: 2024-12-18

* Fixed an issue where outbound syncs incorrectly marked records as failed when no error was present in the API response

***

### PUBLIC\_PREVIEW\.20

#### Created: 2024-12-04

* Added skip\_verify\_email Parameter for Outbound Syncs to Users
* Added trace events
* Fixed an issue where ticket\_fields and group\_memberships streams would be filtered even when using the Full Refresh strategy
* Improved handling of null valued record results

***

### PUBLIC\_PREVIEW\.19

#### Created: 2024-09-25

* Fixed an issue where outbound syncs of users with the Upsert strategy did not perform a create\_or\_update operation, causing record creation attempts for existing users
* Migrated to the new consumer UDF pattern
* Reduced logging level

***

### PUBLIC\_PREVIEW\.17

#### Created: 2024-08-16

* Improved memory management for inbound syncs in high concurrency syncs

***

### PUBLIC\_PREVIEW\.16

#### Created: 2024-08-14

* Added the following new inbound streams: ticket\_events, ticket\_event\_children, groups, group\_memberships

***

### PUBLIC\_PREVIEW\.15

#### Created: 2024-08-06

* Introduced the ability for inbound syncs to perform parallel, cursor-based syncs in time buckets

***

### PUBLIC\_PREVIEW\.14

#### Created: 2024-07-17

* Added a consumer UDTF for benchmarking incremental ingest operations over a limited window

***

### PUBLIC\_PREVIEW\.13

#### Created: 2024-07-11

* Added logging for when a Zendesk API request takes longer than 100ms to respond

***

### PUBLIC\_PREVIEW\.12

#### Created: 2024-07-04

* Upgraded to new plugin runtime which includes logging of reactive rate limit retries

***

### PUBLIC\_PREVIEW\.11

#### Created: 2024-06-28

* Added the ticket\_fields stream
* Inbound streams now download with a concurrency of 3
* When downloading tickets,groups, users and organizations, a count of changes is now provided at the beginning. Fetching of records now uses a multi-threaded approach to maximise the rate of requests.

***

### PUBLIC\_PREVIEW\.10

#### Created: 2024-06-14

* Improved performance of inbound syncing

***

### PUBLIC\_PREVIEW\.9

#### Created: 2024-05-07

* Fixed issue where incremental inbound Tickets streams raised an error
* Inbound normalized views now support native data types
* Deleted records now use the IS\_DELETED flag in the inbound tables

***

### PUBLIC\_PREVIEW\.8

#### Created: 2024-04-02

* Bump plugin runtime version
* Built with omnata-plugin-devkit==0.3.17 which includes pinned stored proc dependencies

***

### PUBLIC\_PREVIEW\.7

#### Created: 2024-03-10

* Switched to new plugin-oriented billing mechanism
* Deleted Organizations are no longer included in inbound syncs

***