# Release History

***

### V1.3

#### Created: 2026-02-11

* Added a new inbound stream for ticket\_metrics
* Auto-prefix external IDs for V2 custom object lookup fields

***

### V1.2

#### Created: 2025-11-26

* External IDs are now automatically prefixed for V2 custom object lookup fields

***

### V1.1

#### Created: 2025-11-12

* Improved custom objects support, including more flexible external id selection
* Fixed an issue where errors may not be parsed correctly, resulting in another error

***

### V1.0

#### Created: 2025-11-07

* GA release

***

### PUBLIC\_PREVIEW\.29

#### Created: 2025-11-06

* Implemented V2 Custom Objects API support while maintaining backward compatibility with Legacy Custom Objects API.
* Fixed an issue with error handling code

***

### PUBLIC\_PREVIEW\.28

#### Created: 2025-09-22

* HTTP retries will now be performed after 502 status errors

***

### PUBLIC\_PREVIEW\.27

#### Created: 2025-09-18

* Removed the bucketing behaviour, because in practise the increased parallelism did not result in an overall improvement in record throughput
* Added support for inbound stream checkpointing

***

### PUBLIC\_PREVIEW\.26

#### Created: 2025-05-21

* Updated plugin runtime to include improvements to outbound sync result handling

***

### PUBLIC\_PREVIEW\.25

#### Created: 2025-04-11

* Migrated to the latest plugin runtime to improve the performance of outbound syncs

***

### PUBLIC\_PREVIEW\.24

#### Created: 2025-01-17

* Added organization\_fields to the organization stream schema

***

### PUBLIC\_PREVIEW\.23

#### Created: 2025-01-10

* Added Organizations as an outbound sync target
* Added Organization Fields as an inbound stream

***

### PUBLIC\_PREVIEW\.22

#### Created: 2024-12-19

* Fixed an outbound sync issue introduced in the previous release

***

### PUBLIC\_PREVIEW\.21

#### Created: 2024-12-18

* Fixed an issue where outbound syncs incorrectly marked records as failed when no error was present in the API response

***

### PUBLIC\_PREVIEW\.20

#### Created: 2024-12-04

* Added skip\_verify\_email Parameter for Outbound Syncs to Users
* Added trace events
* Fixed an issue where ticket\_fields and group\_memberships streams would be filtered even when using the Full Refresh strategy
* Improved handling of null valued record results

***

### PUBLIC\_PREVIEW\.19

#### Created: 2024-09-25

* Fixed an issue where outbound syncs of users with the Upsert strategy did not perform a create\_or\_update operation, causing record creation attempts for existing users
* Migrated to the new consumer UDF pattern
* Reduced logging level

***

### PUBLIC\_PREVIEW\.17

#### Created: 2024-08-16

* Improved memory management for inbound syncs in high concurrency syncs

***

### PUBLIC\_PREVIEW\.16

#### Created: 2024-08-14

* Added the following new inbound streams: ticket\_events, ticket\_event\_children, groups, group\_memberships

***

### PUBLIC\_PREVIEW\.15

#### Created: 2024-08-06

* Introduced the ability for inbound syncs to perform parallel, cursor-based syncs in time buckets

***

### PUBLIC\_PREVIEW\.14

#### Created: 2024-07-17

* Added a consumer UDTF for benchmarking incremental ingest operations over a limited window

***

### PUBLIC\_PREVIEW\.13

#### Created: 2024-07-11

* Added logging for when a Zendesk API request takes longer than 100ms to respond

***

### PUBLIC\_PREVIEW\.12

#### Created: 2024-07-04

* Upgraded to new plugin runtime which includes logging of reactive rate limit retries

***

### PUBLIC\_PREVIEW\.11

#### Created: 2024-06-28

* Added the ticket\_fields stream
* Inbound streams now download with a concurrency of 3
* When downloading tickets,groups, users and organizations, a count of changes is now provided at the beginning. Fetching of records now uses a multi-threaded approach to maximise the rate of requests.

***

### PUBLIC\_PREVIEW\.10

#### Created: 2024-06-14

* Improved performance of inbound syncing

***

### PUBLIC\_PREVIEW\.9

#### Created: 2024-05-07

* Fixed issue where incremental inbound Tickets streams raised an error
* Inbound normalized views now support native data types
* Deleted records now use the IS\_DELETED flag in the inbound tables

***

### PUBLIC\_PREVIEW\.8

#### Created: 2024-04-02

* Bump plugin runtime version
* Built with omnata-plugin-devkit==0.3.17 which includes pinned stored proc dependencies

***

### PUBLIC\_PREVIEW\.7

#### Created: 2024-03-10

* Switched to new plugin-oriented billing mechanism
* Deleted Organizations are no longer included in inbound syncs

***


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.omnata.com/omnata-product-documentation/omnata-sync-for-snowflake/apps/zendesk_support/release-history.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.