Zendesk Support
Zendesk builds software for better customer service, bringing companies and their customers closer together.
Authentication methods
OAuth (User Created)
This method uses your own Zendesk App to authorize access, and is the most secure method since your own OAuth credentials are used.
You can create a OAuth client at: https://<your subdomain>.zendesk.com/admin/apps-integrations/apis/zendesk-api/oauth_clients
If you're unsure what value to set for the Redirect URLs, the following Snowflake query will construct it for your account:
select 'https://'||t.value:host::varchar||'/oauth/complete-secret' as URI from table(flatten(input => parse_json(system$allowlist()))) as t where t.value:host::varchar LIKE 'apps-api%';
The Client name and Secret are used in the Omnata connection creation.
Inbound Syncs
The following are available as inbound streams:
Tickets (Full Refresh or Incremental)
Organizations (Full Refresh or Incremental)
Users (Full Refresh or Incremental)
Outbound Syncs
Supported Targets
Tickets
Users
Organizations
Custom Objects
Supported Sync Strategies
Create
Upsert
Mirror
Delete
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