Omnata Product Documentation
  • Omnata Sync for Snowflake
    • What is Omnata Sync for Snowflake?
    • How it works
      • Terminology
      • Branching Mode
      • Sync Directions and Strategies
        • Outbound
        • Inbound
      • Rate Limiting
      • Access Control
      • Notifications
      • Security and Privacy
      • Internal tables
      • Internal Stored Procedures
      • FAQ
    • Step-by-step guides
      • 1. Install the Omnata Sync Engine
      • 2. Install the Omnata Plugin
      • 3. Configure the Plugin
      • 4. Create a connection
      • 5. Create a sync
    • Apps
      • Aerobotics
        • 📘Release History
      • Airtable
        • 📘Release History
      • Amazon Ads
        • Privacy Notice
      • ApprovalMax
        • 📘Release History
      • Bamboo HR
        • 📘Release History
      • Clockify
        • 📘Release History
      • Contentful
        • 📘Release History
      • GitHub
        • 📘Release History
      • Github
      • Google Ads
        • 📘Release History
      • Google Sheets
        • 📘Release History
      • HubSpot
        • 📘Release History
      • Hubspot
      • Infor Data Lake
        • 📘Release History
      • Jira
        • 📘Release History
      • LinkedIn Ads
        • 📘Release History
      • Mailgun
        • 📘Release History
      • Marketo
        • 📘Release History
      • Meta Marketing
        • 📘Release History
      • Microsoft Ads
        • 📘Release History
      • Microsoft Dynamics 365 Business Central
        • 📘Release History
        • 📘Release History
        • 📘Release History
        • 📘Release History
        • 📘Release History
      • Microsoft Entra ID
        • 📘Release History
        • 📘Release History
        • 📘Release History
        • 📘Release History
      • Microsoft Excel
      • Microsoft SQL Server
        • 📘Release History
      • Monday.com
        • 📘Release History
      • MRPeasy
        • 📘Release History
      • PayHero
        • 📘Release History
      • Pinterest Ads
        • Privacy Policy
      • PostgreSQL
        • 📘Release History
      • Salesforce
        • Salesforce Permissions needed
        • Formula Fields
        • How we use the Salesforce APIs
        • 📘Release History
      • Salesforce Marketing Cloud
        • OAuth for APIs, SFTP for file transfer with GPG on outbound
        • OAuth for APIs, SFTP for file transfer
        • OAuth for APIs, Cloud Storage for file transfer
        • 📘Release History
      • Shopify
        • Outbound sync data structures
        • 📘Release History
      • Slack
        • 📘Release History
      • Tiktok Ads
        • Privacy Policy
      • Typeform
        • 📘Release History
      • Wise
        • 📘Release History
      • Xero
        • 📘Release History
      • Zendesk Support
        • 📘Release History
        • 📘Release History
    • Plugins
      • Anatomy of a Plugin
      • Example Plugins
        • Example Plugin: Slack
        • Example Plugin: Zoho CRM
      • Creating Plugins
      • Advanced Plugin topics
        • Advanced rate limiting / concurrency
        • Custom Jinja filters
        • Custom Record Transformers
        • Dynamic Configuration Forms
        • Test case generation
    • Branching
      • Inbound Sync branching
      • Outbound Sync branching
    • Integrations
      • dbt
        • Validation Tests (coming soon)
    • 📘Release History
  • Omnata Connect for Salesforce
    • Overview
    • Getting Started
      • Install the Salesforce App
      • Connect to your data warehouse
        • Snowflake
        • BigQuery
        • Rockset
        • Firebolt
        • SingleStore (previously MemSQL)
      • Deciding which mode to use
    • Omnata with Salesforce Connect (External Objects)
      • Object Configuration
      • View your data in a list
      • Link to other objects
      • Use in a Report
      • Database schema changes
      • Writing to External Objects
    • Omnata with Salesforce Lightning Components
      • Object Configuration
      • View your data in a list
      • Link to other objects
      • Using the Lightning Component on a page
      • Assigning Permissions
    • Advanced Features
      • Row Level Filtering
      • Multi-Currency handling
        • About Multi-Currency
        • Support in Omnata Connect
        • Apex Features
    • Integrations
      • Datadog
    • Omnata with Salesforce Apex
    • Security
    • Use cases
      • Linked object drill-downs
      • Global Search
      • ERP and historical data
      • Embedded product metrics
    • Best Practices
      • Global Search
      • Change Management
      • Snowflake table design
      • Salesforce page layout
      • Salesforce Caching
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On this page
  • Authentication methods
  • Zendesk Plan for API Rate Limits
  • Inbound Syncs
  • Outbound Syncs
  • Supported Targets
  • Supported Sync Strategies
  1. Omnata Sync for Snowflake
  2. Apps

Zendesk Support

Zendesk builds software for better customer service, bringing companies and their customers closer together.

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Last updated 7 months ago

Authentication methods

OAuth (User Created)

This method uses your own Zendesk App to authorize access, and is the most secure method since your own OAuth credentials are used.

You can create a OAuth client at: https://<your subdomain>.zendesk.com/admin/apps-integrations/apis/zendesk-api/oauth_clients

If you're unsure what value to set for the Redirect URLs, the following Snowflake query will construct it for your account: select 'https://'||t.value:host::varchar||'/oauth/complete-secret' as URI from table(flatten(input => parse_json(system$allowlist()))) as t where t.value:host::varchar LIKE 'apps-api%';

The Client name and Secret are used in the Omnata connection creation.

Zendesk Plan for API Rate Limits

Inbound Syncs

The following are available as inbound streams:

  • Tickets (Full Refresh or Incremental)

  • Organizations (Full Refresh or Incremental)

  • Users (Full Refresh or Incremental)

  • Groups (Full Refresh or Incremental)

  • Group Memberships (Full Refresh or Incremental)

  • Ticket Fields (Full Refresh)

  • Ticket Events (Full Refresh or Incremental)

Outbound Syncs

Supported Targets

  • Tickets

  • Users

  • Organizations

  • Custom Objects

Supported Sync Strategies

  • Create

  • Upsert

  • Mirror

  • Delete

Zendesk allows Users and Organizations to be identified via an external ID, which means the Upsert and Mirror sync strategies can match up with already-existing records on the first sync.

Tickets do not support this, so during the first sync every record will create a new ticket, and subsequent changes to the same record will update that ticket.

We will ask for your Zendesk product plan during the connection flow. This is because Zendesk apply rate-limits based on your plan and our Sync Engine will automatically throttle syncs to stay under these limits. You can always change or override these later.

You can find information on Zendesk API limits by plan on .

rate limits
in their docs