Omnata Product Documentation
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Omnata for Salesforce
Overview
Getting Started
Omnata with Salesforce Connect (External Objects)
Omnata with Salesforce Lightning Components
Advanced Features
Omnata with Salesforce Apex
Security
Use cases
Omnata for Zendesk
Overview
Getting Started
Install the Zendesk App
Connect to your data warehouse
Snowflake
Rockset
Configuring your Data Model
Omnata Push
Omnata Push
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Snowflake
Snowflake is an advanced data platform provided as Software-as-a-Service (SaaS).

Snowflake Account Prerequisites

You must have a Snowflake account.
  1. 1.
    The Virtual Private Snowflake Edition is not supported, as Zendesk must be able to reach a public endpoint.
  2. 2.
    If you use Network Policies in Snowflake, you must allowlist the Zendesk egress addresses for your account.
  3. 3.
    You must create a Snowflake user which belongs to a role that can read the tables/views.

Authentication Methods

Snowflake connections support Username and Password authentication.
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Rockset
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Snowflake Account Prerequisites
Authentication Methods